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Right to Cancel
Definition of right of withdrawal
Customers have the right of withdrawal of their contract within a time frame of 14 days without having to specify any particular reason. This right may be executed in written form (i.e. letter, fax, email) or by sending back the corresponding goods. The 14 day time frame starts after this instruction has been received in a written form but not before the goods have been received by the customer (in case of the recurring delivery of similar goods not before receipt of the first delivery) and not before the vendor has fulfilled it's informational duties according to article 246 § 2 in conjunction with § 1 par 1 and 2 EGBGB and it's duties according to § 312e, par. 1 sentence 1 BGB in conjunction with article 246 § 3 EGBGB. To protect the 14 day time frame for the utilization of the right of withdrawal it is sufficient to state the execution of this right or send back the goods before the expiration of this time frame. The statement or goods have to be addressed to:
tyaro.com ecommerce & retail
Christian Ahuis & Michael Badelt GbR
Am Römerkastell 14
61184 Karben
Germany
Fax: +49 (0) 6039 930153
E-Mail: service@santasdecoshop.de
Withdrawal consequences
In case of an effective withdrawal the mutual received benefits (i.e. payment and/or goods) have to be returned and any utilization that may have occurred (i.e. interests, use) have to be reimbursed. If received goods can not be returned at all or only in a value reduced state, the customer may have to compensate for the reduction. This however does not apply if the reduction in value is directly related to a common inspection of the goods that could have been performed at or would be comparable to an inspection of the item in a physical store.
Furthermore, the obligation to compensate for a reduction in value can be avoided if customers use the goods only in the way they are meant to be used and use them as if they were their own and avoid anything that may affect it's value.
Goods that are suitable for mail or parcel shipment may be sent back at the vendor's risk. The customer has to bear the expenses if the price of the returned goods does not exceed 40 EUR or if the customer has not yet complied to all obligations related to the contract i.e. has not yet paid for the goods in whole or in part. If the aforementioned does not apply, the returning of the goods is free for the customer.
Goods that are not suitable for shipment via mail or parcel will be picked up at the customer's.
Obligations to return a payment have to be executed within 30 days. This time frame for the customer starts with the issue date of the statement of withdrawal or the date the goods are being sent back, for the vendor with the receipt.
End of definition of right of withdrawal
Customers have the right of withdrawal of their contract within a time frame of 14 days without having to specify any particular reason. This right may be executed in written form (i.e. letter, fax, email) or by sending back the corresponding goods. The 14 day time frame starts after this instruction has been received in a written form but not before the goods have been received by the customer (in case of the recurring delivery of similar goods not before receipt of the first delivery) and not before the vendor has fulfilled it's informational duties according to article 246 § 2 in conjunction with § 1 par 1 and 2 EGBGB and it's duties according to § 312e, par. 1 sentence 1 BGB in conjunction with article 246 § 3 EGBGB. To protect the 14 day time frame for the utilization of the right of withdrawal it is sufficient to state the execution of this right or send back the goods before the expiration of this time frame. The statement or goods have to be addressed to:
tyaro.com ecommerce & retail
Christian Ahuis & Michael Badelt GbR
Am Römerkastell 14
61184 Karben
Germany
Fax: +49 (0) 6039 930153
E-Mail: service@santasdecoshop.de
Withdrawal consequences
In case of an effective withdrawal the mutual received benefits (i.e. payment and/or goods) have to be returned and any utilization that may have occurred (i.e. interests, use) have to be reimbursed. If received goods can not be returned at all or only in a value reduced state, the customer may have to compensate for the reduction. This however does not apply if the reduction in value is directly related to a common inspection of the goods that could have been performed at or would be comparable to an inspection of the item in a physical store.
Furthermore, the obligation to compensate for a reduction in value can be avoided if customers use the goods only in the way they are meant to be used and use them as if they were their own and avoid anything that may affect it's value.
Goods that are suitable for mail or parcel shipment may be sent back at the vendor's risk. The customer has to bear the expenses if the price of the returned goods does not exceed 40 EUR or if the customer has not yet complied to all obligations related to the contract i.e. has not yet paid for the goods in whole or in part. If the aforementioned does not apply, the returning of the goods is free for the customer.
Goods that are not suitable for shipment via mail or parcel will be picked up at the customer's.
Obligations to return a payment have to be executed within 30 days. This time frame for the customer starts with the issue date of the statement of withdrawal or the date the goods are being sent back, for the vendor with the receipt.
End of definition of right of withdrawal
Additional important information
The right of withdrawal does not exist for the products that have been individualized to your specifications. It furthermore does not exist for audio and video recordings (i.e. DVD, CD, etc.) or software which has been unsealed or goods that are not suitable for returning, as well as for magazines, as long as the order has not been placed via telephone.
We would like to ask you to avoid damages or staining of the goods and to include all associated accessories (if applicable) in the original packaging if still possible. Please use a suitable wrapping if necessary. If the original packaging is no longer available, please use an appropriate alternative packaging to secure the goods from damages during transport.
The right of withdrawal does not exist for the products that have been individualized to your specifications. It furthermore does not exist for audio and video recordings (i.e. DVD, CD, etc.) or software which has been unsealed or goods that are not suitable for returning, as well as for magazines, as long as the order has not been placed via telephone.
We would like to ask you to avoid damages or staining of the goods and to include all associated accessories (if applicable) in the original packaging if still possible. Please use a suitable wrapping if necessary. If the original packaging is no longer available, please use an appropriate alternative packaging to secure the goods from damages during transport.
We would also like to ask you to return goods only via insured parcel service and to retain proof of delivery to the carrier.
In addition, please do not send packages with a "paid by receiopient" option. That way you will help us to keep the general shipping costs for our customers at a low level. Upon special request, we will reimburse you for those fees in advance unless the fee will have to be paid by you as the product you are sending back is below 40 Euro in value. For the exact definition of this 40 Euro level, please read the "Right of withdrawal" text above.
If possible, please contact us prior to returning goods either via phone at +49 (0) 6039 932472 or via email to service@santasdecoshop.de to announce your return. This way the handling of the return process can be sped up significantly.
We would like to point out that the handling suggestions in the last three paragraphs are not mandatory to exercise your right of withdrawal.
We would like to point out that the handling suggestions in the last three paragraphs are not mandatory to exercise your right of withdrawal.
All this information can also be found in our terms and conditions.
